This year, a certain U.S. airline has been unwillingly popping up in the news. Unless you’ve been living under a rock, though, there’s no need to rehash the details of the cases. The dismal takeaway that we’re getting from the incidents is this: airline customer service has sunk to a shocking new low that seems Read more about 5 Lessons Small Businesses Can Learn from Airline PR Disasters[…]
Email as a communication tool is taken for granted and even abused on a regular basis. I’m certainly guilty of this! However, using this tool carelessly not only leads to missed business opportunities, but can also undermine existing relationships with clients, partners, supervisors, etc. Dan Scalco has put down a simple yet fundamental list of Read more about Have You Forgotten Your Email Etiquette?[…]
I can’t stand small talk. For me, it’s an awkward waste of time, regardless of whether we’re chatting about the weather, your kids or something that’s going on in the news. But maybe it’s also because I’m not very good at it. So I’ve opted for a straightforward, no-nonsense approach to anything business-related… which works Read more about Small Talk Plays a Big Role in Business[…]
Does friendship affect Journalism? Last month I noticed Dave Winer’s tweet about so-called access journalism: The Sullivan piece crosses access journalism by talking about it. This is forbidden by unwritten rules.1w1.r2.ly — Dave Winer ☮ (@davewiner) December 14, 2012 The emphasis there is mine. I care about journalism, was a journalist for years, have a grad degree Read more about Are Tech Conferences Distorting the Business News?[…]
If you read this you’ll see why I liked it: Expert Advice on Growing Your Business, While Still Having a Life. That’s on Business.com, last week, and yeah, that’s about me and my business advice. Susan Jennings, who strikes me as a real pro at this, interviewed me and wrote the post here below.