Why Social Media Makes Customer Service Better

Very nice post over the weekend on Mashable: Why Social Media Makes Customer Service Better. Unless you start asking yourself, isn’t it obvious? Do we need to read this?  Well, yes and no. The Mashable post starts with this:  KLMBy the end of the year, 80% of companies plan to use social media for customer service. Read more about Why Social Media Makes Customer Service Better[…]